Our expertise in the Health area is our differential for your success
The Employee Engagement survey is a thermometer that measures the satisfaction and commitment of the organization's Leaders and Employees. It is an important tool for monitoring compliance with the Strategic Planning and establishing an intelligent action plan, aimed at improving satisfaction and productivity within the institution. After all, “Happiness gives Profit!”
Currently required by the auditing companies in the Quality Certification processes in Brazil, the implementation of this people management model contributes to the organization in a decisive way to obtain broader, more significant and lasting results - from the selection of candidates to the performance appraisal and high performance.
Affordable cost to Philanthropic Institutions.
Competency-Based Management Model that meets the criteria of National and International Quality Certifications.
This project has the objective to strengthen the Competencies of Leaders or also "Work Teams" (there is the flexibility to use this diagnosis to, for example, a specific team = Leader + Collaborator).
In this context, the application of this Methodology forces the professionals' self-perception regarding their behavioral style and the impact on their “performance”, providing insights for a safer and more correct performance in the exploration of each person's potential.
It is a lively way of diagnosing the customer service in your organization. It consists of a series of unscheduled and unidentified visits to verify the service provided at the front line. This project provides the company a mapp of the current quality of dedicated customer service, without any operational cloaking. Based on this mapping, it is possible to design development and training goals to enhance true Excellence in Customer Service.
In 2 days of activities, the central idea of this project is to integrate the team of Directors, Managers and Coordinators, with a focus on conducting processes within the end-to-end concept, and through integrative, experiential and team-building activities. The construction of Mutual Commitments among the participants materializes in new actions of both parties, in the day by day work, inducing the institution to a more integrated management and focused on results.
With a team of experts, the Technical Assessment for reducing, maintaining and / or increasing the staff of each department in the organization is based on the tripod:
- Productivity of Professionals X Installed Capacity and Existing Demand
- Legislation in force
- Best market practices
The study presents the existing framework and the proposed framework, in addition to a series of process recommendations for improving productivity and quality within the organization.
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